TUULE_LAEVAD

A FRIENDLY REMINDER

Customer service for persons with special needs

The carrier shall do everything within existing possibilities to ensure that passengers feel comfortable during a ferry crossing. To this end, passengers themselves can do a lot to make it a satisfactory experience for both parties.

We wish for persons with special needs to be able to access the stipulated discounts and necessary equipment/assistance during a ferry crossing without any problems.

We would like to point out a few details that a passenger with special needs and the person accompanying her/him will be well-advised to take note of in order to ensure the smooth completion of all necessary steps.

Issue of a ticket for transport by ferry

• Tickets at discount fares for persons with special needs are available in our website and also on board.
• Before arriving to the ferry, kindly make sure you to have with you your PENSION CERTIFICATE or a document proving the degree of your disability together with a personal photo ID.
• Present the documents for the issue of your ticket for transport by ferry at the ticket office.
• If you have any special need, don´t hesitate to inform our crew.

Sailing requires high levels of safety. For a person with special needs, it is difficult to make their way about a ship completely independently – it is safer to move around with an accompanying person who liaises with the crew. The crew will do their best to ensure the conditions necessary for all passengers to have an agreeable crossing.